Terms and Conditions

These terms govern your access to and use of the Posh Casino website, your player account, casino games, promotions, and related services (together, the “services”). Posh Casino is the operator of the platform.

By visiting the site, registering an account, depositing, playing, or claiming an offer, you agree to follow these conditions of use, along with any additional rules shown in-game, in the cashier, or within a specific promotion. This page is designed to set clear expectations and explain the key rights and responsibilities that come with using the services.

If you do not agree with these service terms, please do not create an account or use the platform.

Who can use the platform (age and location rules)

Posh Casino is for adults only. You must be at least the legal gambling age in your jurisdiction (and in any case not under 18) to register and play.

Online gambling laws vary by location. It is your responsibility to make sure that accessing the services and placing wagers is lawful where you are physically located at the time you play.

We may restrict or refuse access in certain countries, regions, or jurisdictions, and we may take reasonable steps to enforce these restrictions (including blocking registrations, limiting gameplay, or requesting additional verification).

Creating your account: simple rules that protect everyone

To use real-money services, you’ll need to open a player account. When registering, you agree that:

• The information you provide is accurate, complete, and kept up to date.
• Your account is registered in your own legal name.
• You will not impersonate another person or use someone else’s details.
• You will only create and use the number of accounts we permit per person, household, device, or payment method (as applicable).
• You will not register on behalf of anyone else.

We may refuse an application, or limit account features, where we reasonably believe the registration information is incorrect, incomplete, or inconsistent with these platform rules.

Identity checks (KYC): what we may ask for and why

To keep the platform safe and meet regulatory and security requirements, we may request documents or information to verify details such as:

• Your identity and age
• Your address or place of residence
• Ownership of payment methods used on the account
• The source of funds in certain cases
• Other details needed to process withdrawals, prevent fraud, or comply with internal controls

Verification may be required at registration, before withdrawals, after changes to your account details, or when account activity triggers additional review. If requested documents are not provided within a reasonable time, we may restrict deposits, withdrawals, bonus eligibility, or gameplay until verification is completed.

Your player account: your login, your responsibility

You are responsible for keeping your login credentials confidential and for all activity that takes place through your account. If you believe someone else has accessed your account, contact us immediately and change your password where possible.

Player accounts are personal. They must not be shared, transferred, sold, gifted, or used by someone else - including friends or family. Using another person’s account, or allowing another person to use yours, is not allowed.

Deposits, withdrawals, and balances: how payments work in practice

Posh Casino supports payments that may include Visa, MasterCard, Neteller, prepaid cards, person-to-person transfers, and bank wire transfers (availability can vary). Accounts may be funded and held in USD where supported.

Because payment processing depends on factors such as your chosen method, verification status, and security checks, the following may vary over time:

• Available deposit and withdrawal methods
• Minimums, maximums, and daily or weekly limits
• Processing times
• Supported countries and banks
• Required verification steps

Withdrawal requests may be reviewed before approval. We may carry out reasonable checks to confirm account ownership, ensure payment method legitimacy, and review play patterns related to bonus conditions or platform security. Where applicable, withdrawals may be processed back to the same payment route used for deposits, subject to method rules and availability.

Your account balance may include cash funds and bonus funds. If a balance is shown incorrectly due to a technical or display issue, we may correct it in line with the “Errors and technical issues” section below.

Bonus rules that matter: promotions, free spins, and free chips

Promotions can add value to your play, but they also come with bonus terms that must be met before bonus funds (or winnings connected to them) can be withdrawn. Each offer may include additional rules shown at the time you opt in, in the cashier, or on the promotion page.

Common bonus conditions may include:

• Eligibility limits (for example, new players only, one per account, or one per household)
• Wagering requirements (playthrough targets based on the bonus, deposit, or winnings)
• Time limits to use a bonus and meet requirements
• Eligible games and contribution differences (some games may not count, or may count differently)
• Maximum conversion or withdrawal limits for certain no-deposit offers
• Restrictions on betting patterns while a bonus is active

Examples of offers that may be available from time to time include:

• Welcome Deposit Bonus (code POSHWELCOME) - 200% up to $1000 with 30x wagering on bonus plus deposit, valid for 30 days, minimum deposit $25, eligible games may include slots, keno, and scratch cards.
• No Deposit Free Spins (code POSHSPINS100) - 100 free spins with 40x wagering on free spin winnings, typically valid for 7 days on selected slots.
• Free Chip No Deposit Bonus (code POSHCHIP50) - $50 free chip with 50x wagering, typically valid for 14 days on slots and keno.
• Weekly Reload (code RELOAD200) - 100% up to $500 with 25x wagering on bonus plus deposit, minimum deposit $30, typically offered weekly.
• Weekly Cashback - a percentage cashback on net losses with wagering on the cashback amount, typically applied automatically.
• VIP loyalty points - earned through wagering and redeemable for rewards, subject to tier rules and redemption conditions.

No-deposit offers commonly have maximum cashout limits (for example, a cap based on a multiple of the bonus amount). Deposit offers typically do not have a maximum cashout, but limits may apply depending on the specific promotion.

If there is any difference between this general summary and the specific promotion terms shown to you at redemption, the specific promotion terms will apply.

Games and service access: what to expect day to day

We aim to provide a reliable, enjoyable service, but we cannot promise that every game, feature, promotion, or payment method will always be available in every country, on every device, or at every moment.

Access may be affected by factors such as:

• Your location and local restrictions
• Device, browser, or operating system compatibility
• Scheduled maintenance or platform updates
• Third-party provider outages
• Connectivity issues or unexpected technical faults

We may add, remove, suspend, or limit games, promotions, features, or services at any time for operational, legal, or security reasons.

Fair play standards: prohibited behavior and misuse

Using the platform means playing fairly and using the services for their intended purpose. The following conduct is not allowed:

• Using the services for unlawful purposes or in violation of applicable laws
• Providing false, misleading, or stolen personal information
• Fraud, attempted fraud, or assisting others in fraud
• Collusion with other players or coordinated play intended to gain an unfair advantage
• Chargeback abuse or attempts to reverse legitimate payments to avoid losses
• Bonus abuse or promotion manipulation (including using multiple accounts or structured play designed to exploit offer rules)
• Attempting to interfere with games, systems, or security features
• Using bots, scripts, automation, or unauthorized software to play or access the services
• Allowing another person to use your account, or using someone else’s account

If we suspect misuse, we may take reasonable steps to protect the platform and other players, including requesting additional verification and reviewing account activity.

When Posh Casino may restrict or close an account

To maintain platform integrity and comply with operational requirements, we may refuse service, limit features, suspend eligibility for promotions, freeze transactions for review, or suspend or close an account when we reasonably believe that:

• These conditions of use have been breached
• Required verification has not been completed
• Account activity indicates fraud, misuse, or security risks
• A payment is disputed, reversed, or flagged by a payment provider
• We must do so to comply with legal or regulatory obligations

Where appropriate and practical, we will aim to handle account actions in a balanced way and communicate clearly, especially when additional information can resolve an issue.

Errors and technical issues: how mistakes are handled

From time to time, errors may occur, including:

• Game malfunctions or interrupted sessions
• Incorrect display of balances, results, paytables, or bonus status
• Pricing, wagering, or promotional calculation mistakes
• Connectivity issues that affect gameplay

When an obvious error or technical fault occurs, we reserve the right to correct it and to address the consequences in a fair and reasonable manner. This can include voiding affected wagers, correcting balances, or reapplying the correct promotion logic based on what should have happened without the error.

Responsible gaming and player protection

Gambling should be treated as entertainment, not a way to make money. If playing stops being fun or feels difficult to control, consider taking a break and using available tools that may include limits, time-outs, or self-exclusion options where offered.

For more guidance and support resources, please review our internal responsible gaming page at /responsible-gaming.

Intellectual property: using the site content correctly

The website, design, logos, branding, text, graphics, and software elements are owned by Posh Casino or used under license. You may use the site for personal, non-commercial purposes in line with these platform rules.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit site content or software without written permission, except where permitted by applicable law.

Third-party providers and linked services

Some parts of the services may be provided by third parties, including game providers (such as Real Time Gaming), payment processors, identity verification partners, and hosting or security services.

These providers may have their own availability limits, technical constraints, or service interruptions. Where third-party services are involved, access and performance can be affected by factors outside our direct control.

The site may also contain links to third-party websites or tools. If you choose to use them, you do so at your own discretion and subject to their terms.

Limitation of liability: reasonable boundaries

We work to operate the platform responsibly, but we are not liable for losses or damages resulting from circumstances such as:

• Interruptions, delays, or failures caused by technical issues, maintenance, or outages
• Device incompatibility, browser issues, or user misconfiguration
• Mistakes made by the user (including incorrect deposit details or loss of login credentials)
• Failures or delays caused by third-party providers (payment networks, telecoms, or software partners)
• Events outside reasonable control (for example, major service disruptions or force majeure)
• Misuse of the services or breach of these conditions of use

Nothing in these site terms is intended to limit any rights you may have under applicable consumer protection laws that cannot be excluded.

“As is” and “as available”: no constant availability promise

The services are provided on an “as is” and “as available” basis. We cannot guarantee uninterrupted access, constant availability of every feature, or error-free operation at all times. We will make reasonable efforts to keep the platform operating smoothly and to address issues when they occur.

Updates to these conditions of use

We may update these terms and conditions from time to time to reflect changes in services, security practices, legal requirements, or operational needs. The latest version posted on the website will apply from the date it is published, unless a different effective date is stated.

Continuing to use the services after an update means you accept the revised terms. It’s a good idea to review this page periodically, especially before claiming a new promotion or making a withdrawal.

Related policies you should review

These platform rules should be read alongside other important site policies, which may include:

• Privacy Policy
• Cookie Policy
• Bonus Terms (promotion-specific rules)
• AML/KYC policy and verification guidance
• Responsible Gaming policy

Where those policies apply, they form part of how the services are operated and how your account is administered.

Contact Posh Casino

If you have questions about these terms, your account, or how the services work, contact our support team using the official channel:

Email: support@poshcasinoonline.com

Using the platform means playing by clear rules that protect both players and the operator. These conditions of use are here to explain how accounts, payments, gameplay, and promotions are handled so you can make informed choices every time you log in. Continued use of the services confirms your acceptance of the current version of these terms.